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Nook Tablets

Nook HD (serious) battery problem/ destroyed my Nook

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Nook HD (serious) battery problem/ destroyed my Nook

Postby hcornely » Sun Oct 04, 2015 2:39 am

I hadn't used my Nook for a couple of weeks and just looked at it and it was all warped and split open. Apparently the battery did swell to 2 to 3 times its original size, bending the screen, cracking open the case and bending the case completely out of shape. The Nook was not plugged in, in case you wonder if it was due to improper charging... Unsure of what to do now. I heard of batteries in that state being explosion hazards. Started doing some research and the battery problem seems to be quite common on Nooks, and the battery is not user replaceable... Did anyone else on this forum have that problem? What do you do in such a case? I honestly hope it's not going to explode or catch fire over night... I will take it in to a Barnes & Noble store for them to properly dispose of it tomorrow. Let's see how good their customer service is and how they handle these kinds of issues. I know that Apple deals with such problems by free replacements of phones and tablets, even if they are out of warranty (since it seems to be a quite dangerous manufacturing defect...). Let's hope B&N has something similar in place and my Nook won't start a fire overnight...

Update: In the meantime I had several (all quite funny) conversations with the B&N people online, and got the advice to "not turn my device on again" (which would be impossible to do... provided the level of destruction...). They referred me to their product specialists and gave me a case number. I left 3 messages with their product specialists and - 6 days later - haven't heard back... great customer service, B&N...
hcornely
 
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Joined: Sun Oct 04, 2015 2:24 am

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